Terms of service
Authenticity
Shop confidently knowing every item is 100% Authentic & Brand New Guaranteed!
For over 13 years our mission has been to ensure a safe and trustworthy marketplace for everyone. All while guaranteeing our customers the piece of mind that with every purchase, they'll be receiving 100% Authentic and Brand New item(s) in a timely manner, every time!
Authenticated & Inspected by our highly trained team of experts & AI. We check every possible detail including the original packaging, accessories, labels, condition, shape, dimensions, texture, smell and for defects or flaws (if any)
When/if the item is deemed authentic; our experts will place our Signature Blue 'SOLE SERIOUSS' Authenticity tag on the item. This ensures the item is Authentic and Enables our 14-day guarantee for hassle-free returns or exchanges.
Authenticated & Inspected by our highly trained team of experts & AI. We check every possible detail including the original packaging, accessories, labels, condition, shape, dimensions, texture, smell and for defects or flaws (if any)
When/if the item is deemed authentic; our experts will place our Signature Blue 'SOLE SERIOUSS' Authenticity tag on the item. This ensures the item is Authentic and Enables our 14-day guarantee for hassle-free returns or exchanges.
Shipping Info
FREE [PREMIUM] Shipping on orders over $250
Hassle-free Returns/Exchanges within 14 Days
We offer (3) Availability Types;
🚀 INSTANT, 🤑 LOWEST PRICE and 🔐 PRE-ORDER
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🚀 INSTANT: Pre-verified & Available Instantly. Ships to you same-day or Pick-up for FREE in-store within 2-hours.
🤑 LOWEST PRICE: Ships first to SOLE SERIOUSS for Authentication, then ships to you once verified within 5-14 business days.
🔐 PRE-ORDER: Ships to you within the timeframe listed in the items description.
We also offer (2) Shipping Speeds;
[PREMIUM] and [EXPRESS]
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[PREMIUM]: Delivery takes 3-6 business days once shipped to you (via UPS or FedEx)
[EXPRESS]: Delivery takes 1-3 business days once shipped to you (via UPS)
Once our experts have inspected and authenticated your item(s), it will be tagged and shipped. Tracking information will be automatically emailed or texted.
If you are purchasing multiple items, please note that your order may arrive in multiple shipments.
International (Non USA): Orders are shipped via DHL / UPS. Duties & Taxes are collected at checkout, NO surprise fees upon delivery!
Delivery takes 3-8 business days once shipped to you.
DISCLAIMER: 🚀 INSTANT orders are shipped same-day if placed before 3PM EST, if placed after 3PM EST your order will ship the following business day.
DISCLAIMER: Billing and shipping addresses can't be modified once your order is confirmed, Please ensure your address is correct before placing your order.
DISCLAIMER: All orders are shipped to the shipping address ordered with, If your package is returned to us due to an address issue you will be responsible for paying the new "Re-Shipping" fee to send the items back to you again.
PRE-ORDER Info
A PRE-ORDER allows you to Reserve & Secure any upcoming items before the official release date.
PRE-ORDERS ship within the 2-week timeframe listed in the products description*
Example: Item officially releases on 01/01/2025 (Ships within 01/01/2025 - 01/15/2025)
*Select PRE-ORDERS may have a 3-week shipping timeframe, if so it will be noted in the items descriptions*
PRE-ORDERS ship within the 2-week timeframe listed in the products description*
Example: Item officially releases on 01/01/2025 (Ships within 01/01/2025 - 01/15/2025)
*Select PRE-ORDERS may have a 3-week shipping timeframe, if so it will be noted in the items descriptions*
DISCLAIMER: Release dates are subject to change by the brand at any time. If this occurs then a new 2-week* shipping time frame will be applied to the PRE-ORDER.
DISCLAIMER: Select PRE-ORDERS have a placeholder mock-up image, which are for illustration purposes only. Once official images of the item are released, they will be added to the PRE-ORDER.
DISCLAIMER: You can cancel a PRE-ORDER for a full refund up to 2-weeks before to the Official Release Date. Once the item is 2-weeks away from the Official Release Date, Officially Released or has already been Shipped/Delivered then it will be subject to our standard Returns/Exchanges policy within 14 Days of delivery.
DISCLAIMER: Select PRE-ORDERS have a placeholder mock-up image, which are for illustration purposes only. Once official images of the item are released, they will be added to the PRE-ORDER.
DISCLAIMER: You can cancel a PRE-ORDER for a full refund up to 2-weeks before to the Official Release Date. Once the item is 2-weeks away from the Official Release Date, Officially Released or has already been Shipped/Delivered then it will be subject to our standard Returns/Exchanges policy within 14 Days of delivery.
Returns & Exchanges
Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 14 Day Guarantee, You are able to Return or Exchange your purchase within 14 days of the delivery for another item/size or a refund/credit issued only as an 'SS Gift Card'.
Redeemable via our APP, Website or In-Store Locations.
Redeemable via our APP, Website or In-Store Locations.
Returns & Exchanges are eligible within 14 days of the orders delivery.
Item(s) ordered must meet all of the following requirements to qualify.
Item(s) ordered must meet all of the following requirements to qualify.
- Must still have our SS Authenticity Tag attached & not tampered with.
- Must still be in Brand New condition. Not worn, tried on or damaged.
- Must still have the original box, papers, inserts &/or accessories.
- Must still be in Brand New condition. Not worn, tried on or damaged.
- Must still have the original box, papers, inserts &/or accessories.
Returns
You are able to return your item(s) within 14 days of the delivery for a refund/credit issued only as a 'SS Gift Card'. Redeemable via our APP, Website or In-Store Locations.
Upon an 'Approved' return you will be invoiced for the $25 return fee*
*This fee covers the return label we will send you + the original shipping cost incurred by shipping the item(s) to you.
Upon an 'Approved' return you will be invoiced for the $25 return fee*
*This fee covers the return label we will send you + the original shipping cost incurred by shipping the item(s) to you.
Exchanges
You are able to exchange your item(s) within 14 days of delivery for a different item/size.
Upon an 'Approved' return you will be invoiced for the $25 return fee*
*This fee covers the return label we will send you + the shipping cost to send you the newly selected item*
Upon an 'Approved' return you will be invoiced for the $25 return fee*
*This fee covers the return label we will send you + the shipping cost to send you the newly selected item*
If the new item you are selecting is higher priced, you will be invoiced for the difference between the item(s) once the return is received back at our warehouse.
If the new item you are selecting is lower priced, you will be refunded/credited the remaining balance as a 'SS Gift Card' for the difference between the item(s) once the return is received back at our warehouse.
Fee Exceptions
In the rare event that we sent you the wrong item/size, then we will make it right!
You will be able to return/exchange your item(s) within 14 days of delivery for a different item/size and the $25 return fee will be covered by us.
Return Process..
- First 'Submit a return' with the button below..
- Select the reason for your return and desired resolution 'Return' or 'Exchange'
- Attach photos/videos of the item being returned and submit for approval.
- If/When approved you will be issued a return label via email.
- Once the item is received back at our warehouse we will verify the item(s) are in Brand New condition and ensure the item(s) still also have their original SS Authenticity tag attached and intact..
- Once your returned item(s) are approved, We will proceed with your desired resolution 'Return' or 'Exchange' and issue tracking info when applicable.
- If 'Return' was selected, we will issue your 'SS Gift Card' and send email confirmation of the return breakdown and your code to redeem.
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If 'Exchange' was selected, you will be invoiced via email for any applicable differences between the item(s).
DISCLAIMER: Please return the item(s) back to us Double Boxed and Bubble Wrapped, Just as the item(s) were originally shipped to you to avoid any damages to the item(s) original packaging.
Be advised any returns NOT properly packaged and damaged in transit will be subject to a re-stocking fee.
DISCLAIMER: International orders (outside of the USA) are FINAL & excluded from Returns/Exchanges due to high international shipping and return cost.
Be advised any returns NOT properly packaged and damaged in transit will be subject to a re-stocking fee.
DISCLAIMER: International orders (outside of the USA) are FINAL & excluded from Returns/Exchanges due to high international shipping and return cost.
DISCLAIMER: SOLE SERIOUSS reserves the right to void any Returns and/or Exchanges if you notified us more than 14 days after your orders delivery date or if upon our inspection we determine that the items returned to us didn't pass all needed requirements.
Refunds & Cancellations
NO Refunds or Cancellations
As SOLE SERIOUSS is a live marketplace; every successful order is linked between a Buyer and Seller, we can’t offer Refunds or Cancellations.
However here at SOLE SERIOUSS we want you to be happy with your purchase and with our 14 Day Guarantee, You are able to Return or Exchange your purchase within 14 days of the delivery for another item/size or a refund/credit issued only as an 'SS Gift Card'.
Redeemable via our APP, Website or In-Store Locations.
To initiate a return please proceed here.
DISCLAIMER: SOLE SERIOUSS reserves the right to cancel your entire order or any particular items within your order at any time.
Privacy
We are SOLE SERIOUSS LLC, we are committed to your privacy and take all measures to protect your personal information.
What information do we collect?
We only collect information that we need that is related to your order. This includes your:
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How is my information used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
Security and Storage
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Mobile Policy
The SOLE SERIOUSS mobile message service (the "Service") is operated by SOLE SERIOUSS (“SOLE SERIOUSS”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to SOLE SERIOUSS’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SOLE SERIOUSS through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SOLE SERIOUSS. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to SoleSerious or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SOLE SERIOUSS mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.